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Contact Support

Get in touch with our team for help, questions, or feedback.

Support Channels

📧 Email Support

Primary Support: support@example.com
Technical Issues: tech@example.com
Sales Inquiries: sales@example.com

Response Time: Within 24 hours (usually much faster)

💬 Live Chat

Available in your dashboard during business hours (9 AM - 6 PM EST)

🎯 Discord Community

Join our Discord server for: - Real-time help from community members - Feature discussions and feedback - Code sharing and collaboration - Latest updates and announcements

📞 Phone Support

Enterprise customers only: +1 (555) 123-4567

Before Contacting Support

To help us assist you faster, please include:

For Technical Issues

  1. API Key (first few characters only)
  2. Request ID from error responses
  3. Exact error message and status code
  4. Code snippet (if applicable)
  5. Steps to reproduce the issue
  6. Expected vs actual behavior

For Account/Billing Issues

  1. Account email or username
  2. Invoice number (if applicable)
  3. Description of the issue
  4. Screenshots (if relevant)

Support Tiers

Plan Response Time Channels Phone Support
Free 48 hours Email, Discord ❌
Pro 24 hours Email, Discord, Live Chat ❌
Enterprise 4 hours All channels ✅

Common Issues

API Key Problems

  • Invalid API key: Check your key in the dashboard
  • Expired key: Generate a new key
  • Rate limited: Check your usage limits

Authentication Errors

  • 401 Unauthorized: Verify your API key
  • 403 Forbidden: Check your account status
  • 429 Rate Limited: Wait or upgrade your plan

Technical Issues

  • 500 Server Error: Try again in a few minutes
  • Timeout errors: Check your network connection
  • Slow responses: Consider using a different model

Feature Requests

We love hearing from our community! Submit feature requests through:

  1. GitHub Issues: Repository
  2. Discord: #feature-requests channel
  3. Email: features@example.com

Bug Reports

Found a bug? Please report it with:

  1. Clear description of the issue
  2. Steps to reproduce
  3. Expected behavior
  4. Actual behavior
  5. Environment details (OS, language, version)
  6. Error logs (if applicable)

Feedback

We value your feedback! Share your thoughts on:

  • Documentation quality
  • API design
  • Feature suggestions
  • Pricing
  • Support experience

Office Hours

Our support team is available:

  • Monday - Friday: 9 AM - 6 PM EST
  • Saturday: 10 AM - 4 PM EST
  • Sunday: Closed

For urgent issues outside business hours, enterprise customers can use our emergency contact.

Next Steps

Last update: July 14, 2025
Created: July 14, 2025