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Frequently Asked Questions

Common questions and answers about our AI-powered API.

General Questions

What is this API?

Our AI-powered API provides access to advanced machine learning models for text generation, image creation, and data analysis. It's designed to help developers build intelligent applications quickly and easily.

How do I get started?

  1. Sign up for an account at our platform
  2. Get your API key from the dashboard
  3. Follow our Quick Start Guide
  4. Check out our examples for code samples

What programming languages are supported?

We provide official SDKs for: - JavaScript/Node.js - Python - Go - Ruby

You can also use any HTTP client to make direct API calls.

API Usage

How much does it cost?

We offer several pricing tiers:

  • Free: 1,000 requests per month
  • Pro: $20/month for 100,000 requests
  • Enterprise: Custom pricing for high-volume usage

See our pricing page for detailed information.

What are the rate limits?

Rate limits vary by plan: - Free: 60 requests per minute - Pro: 300 requests per minute - Enterprise: Custom limits

See Rate Limits for complete details.

How do I handle errors?

All errors follow a consistent format with error codes and messages. See our Error Codes documentation for complete reference.

Models and Capabilities

What models are available?

We support multiple AI models: - GPT-4: Most capable text generation - GPT-3.5-turbo: Fast and cost-effective - DALL-E 3: Advanced image generation - Stable Diffusion: Open-source image generation

Can I use my own models?

Currently, we only support our hosted models. Contact us if you need custom model support.

How accurate are the responses?

Model accuracy depends on the specific task and model used. GPT-4 generally provides the most accurate responses, while GPT-3.5-turbo offers a good balance of speed and accuracy.

Security and Privacy

Is my data secure?

Yes, we take security seriously: - All API calls use HTTPS encryption - Data is encrypted at rest - We don't store your prompts or responses - SOC 2 compliant

Do you store my API requests?

We temporarily log requests for debugging and abuse prevention, but we don't store your actual content or use it for training.

Can I delete my data?

Yes, you can delete your account and all associated data at any time through your dashboard.

Troubleshooting

My API key isn't working

Check that: 1. Your API key is correct and not expired 2. You're including it in the Authorization header 3. Your account is active and not suspended

See Authentication for more details.

I'm getting rate limit errors

This means you've exceeded your plan's rate limits. Consider: 1. Upgrading your plan 2. Implementing caching 3. Using batch requests 4. Adding retry logic with exponential backoff

The API is slow

Response times can vary based on: 1. Model complexity (GPT-4 is slower than GPT-3.5-turbo) 2. Request size 3. Server load

For faster responses, try using GPT-3.5-turbo or reducing your request size.

Billing and Account

How do I upgrade my plan?

You can upgrade through your dashboard or contact our sales team for enterprise plans.

Can I get a refund?

We offer refunds within 30 days for unused credits. Contact support for assistance.

Do you offer discounts?

Yes, we offer discounts for: - Students (with valid .edu email) - Non-profit organizations - High-volume enterprise customers

Contact us for more information.

Support

How do I get help?

What information should I include when contacting support?

Please include: 1. Your API key (first few characters only) 2. The exact error message 3. Request ID from the error response 4. Code snippet (if applicable) 5. Steps to reproduce the issue

Do you offer custom integrations?

Yes, we can help with custom integrations for enterprise customers. Contact our sales team to discuss your needs.

Development

Can I contribute to the SDKs?

Yes! Our SDKs are open source. Check out our GitHub repositories and submit pull requests.

Do you have a sandbox environment?

Yes, we offer a sandbox environment for testing. Contact support to get access.

Can I use this in production?

Absolutely! Our API is production-ready with 99.9% uptime SLA for Pro and Enterprise customers.

Next Steps

Last update: July 14, 2025
Created: July 14, 2025